Richmond Property Management Services

What does a property management company do?

The best property manager delivers from beginning to end.

Our job goes beyond renting your property. It starts with finding the qualified tenants for your property. We then manage your property, collect rent, and make sure it is well maintained.

When the current tenants vacate the property, we start the process again to keep it rented as fast as possible, so that you keep getting paid on your investment property. We start the process 75 days before the tenant leaves to reduce vacancy as much as possible.

Tenant Placement

We run ads that target specific needs, depending on the location of your property. We highlight a price point that validates quality tenants. We post to over 30 websites, send it out to a prospective tenant database, and work hard to get your property rented as quickly as possible.

More importantly, we screen each and every one of the tenant applicants to ensure the best match for your property.

The tenant screening process

Once a tenant contacts us, we start the screening process. We base it on an analysis of credit history, employment history, and background checks.

Once the prospective tenants pass the screening process, we schedule a showing. Our system ensures that we only interact with highly qualified leads who are actively interested in your property.

We also provide prospective tenants with access to their dedicated property manager so they can get answers to any questions they may have about the property. It’s best for everyone if tenants know beforehand exactly all the features and aspects of the property as well as the requirements expected of them. We want them to have all the information about a property rather than face unwelcome surprises after the lease is signed. This is why we have a tenant orientation with each tenant prior to move-in to make sure they understand how to take care of the property like their own.

What is the best tenant?

The best tenant is one who pays on time, doesn’t cause any problems, and doesn’t leave the property before the end of the lease. It is also the tenant who is considerate of their community and takes good care of the residential property.

A comprehensive lease

If your lease isn’t up to date with current laws and clear in laying out expectations, you could encounter problems. That is why our attorney has crafted solid lease agreements that are designed to prevent problems before they could ever arise.

We are there when the tenants move in your property

We work by collecting the security deposit, doing a pre-move-in inspection, and carefully highlighting issues or problems that could arise with the property. Our goal is to place tenants who understand and appreciate the required care needed to maintain your property.

Evictions

Sometimes evictions are inevitable, despite our immense efforts and extensive experience in placing valuable and dependable tenants.

However, eviction is not our immediate response to problems occurring with tenants. We first try to resolve disagreements, thus ensuring that you keep your existing renters—and the property profitable.

However, we are acutely aware that tenants may try to take advantage of our resolution efforts. In such cases, we start the eviction process because we know your property deserves better.

We know the legal process of evictions

Here at Keyrenter, we understand the legal process and nuance to evicting properly, quickly, and easily. We file the appropriate paperwork, represent your interests in court, and ensure that both you and your property are protected.

Relationships are the foundation of our success. As a unified team creating win-win solutions, our team’s focus is on providing excellent service. We value integrity and honesty and always strive to satisfy our clients.

You will have a top property manager dedicated to your account

Once you delegate to us the management of your rental property or investment properties, you will be given a main point of contact who will be overseeing your account.

However, rest assured that our whole leasing agency team is here to support you and each other and we work together to find the best tenants for your rental property.

By having a dedicated leasing agent, you will feel secure in knowing there is an experienced property manager looking after your investment.

Our owners’ portal

We provide you with an owners’ portal, where you can find all of your monthly statements and maintenance records, year end reports. You can also update us with changes to your information, and make contributions for repairs if needed.

Communicating with us

Your dedicated leasing agent and property manager will always be available for your questions and queries. We will be happy to answer any questions you might have, no matter how trivial they might seem to you. This is why we offer a 24-hour response time guarantee for all of our clients.

Open communication is key to a satisfied property owner. We will advise you based on our extensive experience and deep knowledge of the local rental property market.

Together, we will make your investment profitable for years to come.

We take care of your home to maximize its profitability

A major part of our services concerns your property’s maintenance.

Ignoring small leaks or mold under the sink is unacceptable to us because they can lead to considerable problems further down the line.

We take care of your property as if it were our own. We want to keep giving you returns for years to come. And the best way for a property to be profitable is if it is well maintained.

What does maintenance entail?

As long as a house is lived in, maintenance issues will occur. Air filters need replacing, leaks must be fixed, gutters must be cleaned, and knobs and electric switches have to be tightened.

Our maintenance process

We streamline the maintenance experience for you and your tenants. We do this by providing a space for the tenant to log into our online portal to describe their maintenance request so we can diagnose the issue, and get one of our trained technicians to the property right away.

Our regular inspections matter

Since we also keep inspection notes, we’ll know which issues are caused by tenants or are property-specific ones. Thanks to our routine inspections, we catch any problem from the beginning, before it can simmer into a serious issue. That way, your property doesn’t lose its value.

Our skilled and experienced maintenance crews

Finding maintenance crews who don’t overcharge and do a great job can be hard. That’s why Keyrenter curates a list of qualified and vetted specialists and technicians to help keep your property in great condition.

When something goes wrong, we don’t cut corners. Your property is an investment and we treat it as such. Our team will ensure your tenants are cared for by the best experts and that your property stays profitable no matter what.

Maintenance matters to everyone

It matters to property owners

A well-maintained property will deliver for years. Even when the current tenants leave, the new ones will certainly appreciate a house that looks well-maintained, clean, and well taken care of.

It matters to tenants

Tenants are bound to stay longer in a rental property if it is maintained regularly and properly. Happy and satisfied tenants will take better care of your property and will be more careful and conscientious with its upkeep.

Keyrenter Property Management is unmatched in the level of service provided to those who trust us to take care of their homes. We care about you, your property, and your tenants; but it takes more than that to be successful in renting a home. We understand Fair Housing legal regulations, and we provide specific guarantees to help lower your risk and reduce the expenses that come with a residential investment property.

With everything that can make renting a property stressful, many landlords turn to Keyrenter Property Management and have never looked back.

We know renting out your home requires a lot of you. But once you meet with your personal property manager, and let them get to know you, all those difficulties drift away. Our personal approach and knowledge allows us to achieve successful results for people just like you who are letting Keyrenter be the landlord.